Frequently Asked Questions (FAQs)

1. Can I get Botox, fillers and/or other skincare lasers (such as IPL or hair removal) while using the NIRA Skincare Program?
a. Yes, however, we always recommend consulting with your physician or skincare professional know that you are using the NIRA Skincare Program prior to receiving any treatments.

2. Can I use other skincare products with NIRA?
a. Yes, the NIRA Skin Care Program can be used with other skincare products. We recommend you use the NIRA Skincare Laser on clean dry skin.  You may use any cleanser you like with the prior to using the NIRA.  After laser treatment, we recommend you apply the NIRA Advanced Hyaluronic Acid Serum to hydrate your skin, followed by any additional topical products and cosmetics you desire. The NIRA Serum is designed to compliment the Skincare Laser by moisturizing and improving near-term skin tone and texture.  

3. Can I go in the sun if I am using the NIRA Skincare Program?
a. Yes. The NIRA Anti-Aging Program will not make your skin more sensitive to the sun. However, we always recommend daily use of a broad spectrum sunscreen if going outside.

4. What does the Skincare Laser feel like?
a. The NIRA Skincare Laser feels like a warm pulsing sensation on your skin. It should feel warm, not hot, and you should not feel discomfort. Five settings enable you to adjust the laser to your comfort level; note, higher power is not necessarily better. As long as you feel warmth during treatment, you are getting the benefits of the Skincare Laser.

5. How do I know the laser is working?
a. If you feel the warming sensation of the NIRA Skincare Laser, the laser is working. To get the results illustrated on our website, you need to use the laser routinely.  The laser plays a set of jungle tones after the recommended 40 pulses for each eye.  Simply treat one eye area until you hear the jingle, then move to the other eye and continue treating until the jingle plays again. Finish by applying the serum to your full face.

6. Is it safe?
a. The NIRA Skincare Program is safe to use and has been tested clinically on hundreds of women and men.  The USA Food and Drug Administration (FDA) formally cleared the NIRA Skincare Laser as both safe and effective.  For more details see our NIRA Regulations Page or NIRA FDA Clearance Report.

7. Are there any side effects?
a. Though not common, the Skincare Laser may cause some temporary redness immediately after use which should fade within minutes and, at worst, within 1-2 hours. Please see the NIRA Instructions for Use for a full list of possible side effects, indications, cautions and precautions.

8. Can I use NIRA on dark skin?
a. Yes, you can use the NIRA Skincare Laser on all skin types.

9. Can I use it on sensitive skin?
a. Yes, NIRA has 5 settings so you can adjust it to your skin type and skin sensitivity.

10. Can I use the Skincare Laser without the Skincare Products?
a. Yes. The NIRA Serum is designed to complement the laser treatments but is not required.  

11. Can I buy the Skincare Products without the Skincare Laser?
a. Yes.  Click into Products at the bottom of www.niraskin.com for more details.

12. Can I use the Skincare Laser every other day and just double my pulses?
a. We recommend using the NIRA Skincare Program daily. However, if you can only use it every other day, then doubling your number of pulses will help you get the treatment needed to help promote collagen growth and give you younger-looking skin. We do not advise using the laser repeatedly on the same spot or treating more than twice per day.

13. What if I stop using NIRA temporarily for a week or so while traveling?
a. If you need to stop using NIRA temporarily, that is fine. Just start using it again when you return. However, the device does travel well, so you can always take it with you!  The battery lasts for up to 4 weeks between charges so you may bring the device alone for short trips and not need to worry about charging.

14. Do I need to use the program forever?
a. NIRA helps build new collagen, which is being depleted every day by natural aging, pollutants and sun exposure. Once you stop using the program, your benefits will likely continue to improve for a few more weeks as new collagen formation continues based on prior laser stimulation.   After a few weeks, your improvements will level off and your skin will continue to age naturally from that point forward.  Clinical results show that over 80% of users maintained their winkle improvements for a minimum of 90 days after discontinuing laser use.  Ongoing use of the program will help build new collagen and fight future signs of aging, so we encourage continued use.

15. After 3 months, do I still need to use the Program every day?
a. We recommend using it every day to continue to promote collagen growth and a more even, bright complexion.

16. Can I use the Skincare Laser on other areas of my face that have wrinkles?
a. The Skincare Laser has been approved for use under the eyes and on the crow’s feet area, and around the mouth.  NIRA is proven to be safe for use on the face, so you may use the device on other areas of skin if desired.  See Instruction for Use for more details on usage limitations.

17. How long will it take to start seeing results and what should I expect to see?
a. You will immediately start feeling more hydrated, and start seeing smoother-looking skin after using the NIRA Facial Serum. Results continue to improve over time for more even skin tone and visibly fewer fine lines and wrinkles. The long-lasting benefits of the NIRA Skincare Laser takes several weeks to appear due the time it take collagen to form and grow within the dermis.   You should see visible results in about 8 weeks and more striking visible results in 12 weeks.  We recommend a minimum of 3 months of treatment and longer for maintenance and possible continued improvements.  

18. Does the program keep generating new collagen forever as long as I use it?
a. As long as you keep using the NIRA Skincare program, collagen growth will continue to be stimulated.

19. What happens if I stop using it?
a. If you stop using NIRA, your collagen will resume its usual breakdown from age, sun, and pollutants, and new collagen growth will no longer be stimulated. Over time you will likely start seeing more visible signs of aging.

20. How many pulses am I supposed to use per treatment area?
a. We recommend a minimum of 40 pulses for each eye.  The NIRA Laser will sound a special set of tones each time 40 pulses is reached which indicates you can move to the other eye.  You can use the laser 2 times per day to accelerate results. Simply wait at least one minute in between treatments.

21. When will the NIRA app be available for iOS and Android devices?
a. The app is expected to be launch during the Summer of 2019.

22. Is the NIRA cruelty free?
a. The NIRA Skincare Laser and Hyaluronic Acid are both cruelty-free products that have never been tested on animals.

23. How does NIRA work?
The NIRA Skincare laser works by gently heating up the cells in your dermis using laser light which causes the cells some limited stress whereby they release proteins which signal the body to rejuvenate the dermal area.  This cellular signaling happens when the dermis is heated to greater than 39 degrees Celsius.  The NIRA laser shoots through the epidermis (outer skin) and is absorbed specifically in the dermis area of 100 to 500 microns deep which is where your collagen and elastin cells are located.  NIRA specifically raises the temperature of these cells very quickly at first (within 0.1 second) then the laser automatically backs off the power to maintain the temperature just underneath the pain threshold of 45C, but well short of the damage threshold of 55-60C.  This process maximizes the signaling of cell rejuvenation while avoiding skin damage and pain.  Skin takes about 8 weeks to respond to such signaling and rebuild new collagen which is why your results will appear in about 2 months and continue to improve from there with continue laser usage.

24. How does the NIRA Laser compare to the professional lasers at the dermatologist office?
Most dermatologist use fractional lasers at a wavelengths between 1440 and 1550 nm.  NIRA uses the same semiconductor lase diodes tuned at 1450 nm which is the peak absorption in the dermis layers.  NIRA uses a lower power per unit area and a non-fractional approach to avoid pain and erythema (redness) and spreads the energy over daily treatments over the course of a month whereas the dermatologist typically treats with all the energy in one visit per month.  Over the course of daily treatments, the NIRA device puts in more energy than most professional treatments do in a single visit and NIRA generates equal or more skin rejuvenation.  

CUSTOMER SUPPORT
25. Where is NIRA sold?
a. NIRA is sold on www.niraskin.com in the USA and on www.currentbody.com in Europe.

26. When will it be sold in other countries?
a. NIRA is currently expanding to other locations. If you would like to receive an email when NIRA is available in your area, please join our newsletter and we will be sure to update you.

27. What is your return policy?
a. We have a 60-day return policy. If you are not satisfied with the NIRA Skincare Laser simply return it for a full refund. Visit our refund policy online at www.niraskin.com for more details.

TROUBLE SHOOTING
28. What if my Skincare Laser stops working?
a. If your NIRA Skincare Laser stops working, please check that it is turned on and that it is charged. Please refer to the Instructions for Use (IFU) under “troubleshooting” for more details.  Contact customer service if you cannot resolve the issue.

29. How do I know when the battery is low?
a. If your battery is 50-100% charged when you turn on your device, both lights above your charger port will be on. If the laser is less than 50% charged, the top light will not be illuminated. If you are about to lose your charge, then the bottom light will flash. To charge your device, either plug it into your computer using the USB cord or plug it into an electrical outlet.

30. How do I connect my device to the computer or phone?
a. Simply use the USB port and the USB cord that came with your NIRA Skincare Laser to connect your device to your computer. See the NIRA Skincare Laser Instructions for use for directions and further information.