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What is the NIRA Precision Laser?

The NIRA Precision Laser is the first and only painless at-home laser that is FDA-Cleared and clinically proven to reduce fine lines and wrinkles around the eyes in just 2 minutes a day. Its unique precision tip makes it simple, fast, and effective to treat small, hard-to-reach areas such as crow’s feet and wrinkles around the mouth.

Our patented non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in 90 days. With five comfort levels to adjust to your skin’s sensitivity, NIRA Precision is the perfect portable, handheld device to achieve clinical-grade wrinkle reduction in the comfort of your own home and without pain, redness, or downtime.

Who can use the NIRA Precision Laser?

The NIRA Precision Laser can be used by anyone over the age of 22. NIRA is safe to use and suitable for all skin types and tones. In order to achieve FDA clearance, our technology was clinically tested on 76 subjects (both women and men) for efficacy and safety. Please see the instructions for each device for a full list of contraindications.

What does the NIRA Precision Laser feel like on the skin? Does it hurt?

The NIRA Precision Laser feels like a warm, pulsing sensation on your skin. The laser features 5 power (or comfort) levels that enable you to adjust the laser to your skin sensitivity.

If you are new to NIRA, we recommend starting on power level 1, seeing what it feels like, and gradually adjusting your power levels from there. As long as you feel warmth during treatment, and not pain, you are getting the benefits of the laser.

When can I expect to see results and what should I expect to see?

You should expect to see visible wrinkle improvements within 60 days and dramatic results after 90 days of regular use. We recommend applying the Hyaluronic Acid Serum after your NIRA Precision Laser treatment as the serum provides quick results while the laser provides dramatic, long-lasting results over time.

We are so confident that you’ll love your results that we offer a 90-day money back guarantee.

Can I travel with the NIRA Precision Laser?

Yes! The NIRA Precision Laser is a portable, wireless device that travels well. NIRA Precision is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

Treatment

How do I know the NIRA Precision Laser is working?

The NIRA Precision Laser works by gently heating up the water in your skin to stimulate natural collagen production. If you feel a warming sensation while using NIRA Precision, the laser is working. To get the results illustrated on our website, you need to use the laser routinely - 40 pulses per eye, per day, for 90 days.

If you’re just starting out, set your NIRA Precision to level 1. Place the device tip to your skin and press the treatment button to fire the laser. A successfully delivered pulse is confirmed by 2 beeps. The first beep indicates that the laser has begun firing. The second beep indicates the laser has finished firing for that one spot. After 40 pulses are successfully completed, you will hear a jingle which indicates that you can move treatment to the next area.

Note: If you hear the initial pulse followed by the error tone, the pulse was not complete; you likely pulled the laser off the skin too early. Readjust the device, be sure the face of the laser is fully pressed against the skin, and fire the laser again. Hold the laser in place until you hear the second high-pitched beep.

How often should I use the NIRA Precision Laser?

Consistency is key when it comes to stunning results. The NIRA Precision Laser works similarly to exercise and muscle, it takes time for the collagen to rebuild, and the best results are seen with continued routine use.

For best results with the NIRA Precision Laser, treat your skin daily for 90 days or more according to the instructions. For possible enhanced results, you may treat twice a day; in the morning and the evening. We recommend waiting at least 1-minute before retreating to each area. Daily usage is recommended on an ongoing basis to maintain results.

Can I use the NIRA Precision Laser in other areas besides around the eyes? 

The NIRA Precision Laser is FDA-Cleared for the treatment of wrinkles around the eyes and is proven safe for use on all skin areas on all skin types and tones. We have many customers that have reported improvements with wrinkles around the mouth, forehead wrinkles, dark circles around the eyes, and other blemishes on the face. We plan to get further FDA clearance for these other treatment areas to guarantee broader results.

How should I prep my skin before and after using the NIRA Precision Laser?

You may use any facial cleanser prior to your NIRA Precision Laser treatment. The lasers should be used on clean, dry, healthy skin. After each treatment, we recommend using our all-natural Hyaluronic Acid Serum to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin. Follow the serum application with a moisturizer to maximize hydration, and of course, don’t forget your SPF!

How many pulses am I supposed to use per treatment area with NIRA Precision? 

We recommend 40 pulses daily around each eye area. For possible enhanced results, the NIRA Precision Laser can be used twice a day. We recommend waiting at least 1-minute before retreating to each area.

If I use the NIRA Precision Laser on a higher power level, does it mean that I will see results faster?  

If you are feeling warmth, then the NIRA Precision Laser is working. We do not have official testing that proves that using the NIRA Precision Laser at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.

After 3 months, do I still need to use the NIRA Precision Laser every day to maintain my results?  

What happens if I completely stop using the NIRA Precision Laser?  

Collagen naturally breaks down over time with age, ultraviolet (UV) exposure, and environmental pollutants. The NIRA Precision Laser helps build new collagen, which is naturally depleted over time with age, environmental pollutants, and sun exposure.

If you stop your NIRA laser treatment, you will likely start seeing natural signs of aging over time as new collagen production will no longer be stimulated. We recommend using the NIRA Precision Laser daily to continue stimulating natural collagen production for a brighter, firmer, and younger looking complexion.

Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing, they will become dirty and discolored.

 

What happens if I stop using the NIRA Precision Laser temporarily for a week or so while traveling?  

It is not a problem if you need to stop using a NIRA Precision Laser temporarily - just start using it again when you return. However, the NIRA Precision Laser travels well, so you can always take it with you!

For best results, we recommend using the NIRA Precision Laser daily according to its instructions. You should start to see visible wrinkle improvements within 60 days of regular treatments and good, long-lasting results within 90 days of use. If you stop using the laser during your initial 90 days, your results will most likely be affected.

Can I use the NIRA Precision Laser every other day and just double my pulses?  

For possible enhanced results, you may use the NIRA Precision Laser twice a day; in the morning and evening after cleansing and drying the treatment area.

However, if you can only use it every other day, then doubling the number of pulses may help you get the treatment needed to help promote natural collagen production for younger looking skin. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

Can I treat each area more than once per day with a NIRA Precision Laser?  

You may treat twice per day for possible enhanced results. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA Precision Laser is working properly to stimulate your natural collagen production.

Will I see results faster if I treat with the NIRA Precision Laser more than twice per day?

For possible enhanced results, you may treat twice per day with the NIRA Precision Laser. However, we do not have official testing that proves that using NIRA Precision more than twice a day will decrease the amount of time needed for results.

Please note that we recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period. In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA laser is working properly to stimulate your natural collagen production.

Can I use the NIRA Precision Laser without the Hyaluronic Acid Serum? 

Yes, the NIRA Hyaluronic Acid Serum is designed to complement the laser but is not required. Our ultra-hydrating Hyaluronic Acid Serum works to tighten the skin instantly while the NIRA Precision Laser provides dramatic long-lasting results over time. When combined, they offer the fastest acting solution to fine lines and wrinkles!

Technology

What is a skincare laser for home use?

A skincare laser for home use is a compact, portable device that uses laser technology to provide skin treatments in the convenience of your own home.

NIRA’s at-home laser is FDA-cleared and clinically proven to reduce fine lines and wrinkles without pain, redness, or downtime. Our patented non-fractional, non-ablative laser technology enables you to achieve the same clinical-grade results as professional fractional (or ablative) laser treatments, but at home, at a fraction of the price, and without any side effects.

What is non-fractional, non-ablative laser technology?

Non-fractional, non-ablative laser technology is a type of laser treatment that stimulates collagen production and promotes skin rejuvenation without removing the outer layer of skin. This type of laser delivers targeted thermal energy to the deeper layers of the skin, which stimulates collagen synthesis, improves skin texture, reduces wrinkles, and tightens the skin.

NIRA’s non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in as little as 90 days. By harnessing the power of laser energy without damaging the skin, non-fractional and non-ablative laser technology provides a non-invasive alternative for wrinkle reduction without any side effects.

By comparison, most facial lasers either at-home or in-office are called "fractional lasers" and/or “ablative lasers”. Fractional or ablative lasers work by removing skin layers and destroying columns of tissue causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process often causes redness, scarring, inflammation, pain, and downtime.

What differentiates the NIRA Precision Laser from other at-home skincare devices?

How does NIRA Precision’s technology compare to the fractional or ablative laser treatments at a dermatologist’s office or med-spa? What in-office laser treatments have results equivalent to NIRA’s at-home results?  

How deep does the NIRA Precision Laser penetrate the skin? 

What is the specific measurement of energy in joules per pulse for the NIRA Precision Laser?

Clinical

Is the NIRA Precision Laser safe? 

Is the NIRA Precision Laser effective for all genders?

Are there any side effects to using the NIRA Precision Laser?

Can I go in the sun if I am using the NIRA Precision Laser? 

Can I use the NIRA Precision Laser If I am planning a cosmetic procedure (like neurotoxin or filler injections, IPL, or laser hair removal)? 

Can I use other skincare products with the NIRA Precision Laser (such as serums or retinoids)?  

Can I use the NIRA Precision Laser on dark or tan skin? 

Can I use the NIRA Precision Laser if I have sensitive skin?

Can I use the NIRA Precision Laser if I have a history of skin cancer? 

Can I use the NIRA Precision Laser if I am pregnant? 

Can I use the NIRA Precision Laser with other at-home skincare devices?

Troubleshooting

What if I hear excessive rejection tones?

What if my NIRA Precision Laser stops working?

What if my NIRA Precision Laser will not turn on?

How long do I need to charge the NIRA Precision Laser and how long does a charge last?

How do I know when the battery is low?

How To Use Tutorial

What is the NIRA Pro Laser?

With a big enough tip to treat the full face, NIRA Pro is the largest and fastest, painless at-home laser that is FDA-cleared and clinically proven to reduce wrinkles and renew skin appearance. In just minutes a day, you can treat your entire face, neck, chest, and back of hands and see wrinkles reduced in the comfort of your own home.

Our patented non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in 90 days. With five comfort levels to adjust to your skin’s sensitivity, NIRA Pro is the perfect portable, handheld device to achieve clinical-grade wrinkle reduction in the comfort of your own home and without pain, redness, or downtime.

Who can use the NIRA Pro Laser?

The NIRA Pro Laser can be used by anyone over the age of 22. NIRA is safe to use and suitable for all skin types and tones. In order to achieve FDA clearance, our technology was clinically tested on 76 subjects (both women and men) for efficacy and safety. Please see the instructions for each device for a full list of contraindications.

What does the NIRA Pro Laser feel like on the skin? Does it hurt?

The NIRA Pro Laser feels like a warm, pulsing sensation on your skin. The laser features 5 power (or comfort) levels that enable you to adjust the laser to your skin sensitivity.

If you are new to NIRA, we recommend starting on power level 1, seeing what it feels like, and gradually adjusting your power levels from there. As long as you feel warmth during treatment, and not pain, you are getting the benefits of the laser.

When can I expect to see results and what should I expect to see?

You should expect to see visible wrinkle improvements within 60 days and dramatic results after 90 days of regular use. We recommend applying the Hyaluronic Acid Serum after your NIRA Pro Laser treatment as the serum provides quick results while the laser provides dramatic, long-lasting results over time.

We are so confident that you’ll love your results that we offer a 90-day money back guarantee.

Can I travel with the NIRA Pro Laser?

Yes! The NIRA Pro Laser is a portable, wireless device that travels well. NIRA Pro is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

Treatment

How do I know the NIRA Pro Laser is working?

The NIRA Pro Laser works by gently heating up the water in your skin to stimulate natural collagen production. If you feel a warming sensation while using NIRA Pro, the laser is working. To get the results illustrated on our website, you need to use the laser routinely - 10 pulses per treatment area, per day, for 90 days.

If you’re just starting out, set your NIRA Pro to level 1. Place the device tip to your skin. The laser will automatically fire once. A successfully delivered pulse is confirmed by 2 beeps. The first beep indicates the laser has begun firing. The second beep indicates the laser finished firing for that one spot. Move the laser, repeat this process, and continue to increase the power level until you’ve reached a level where you feel warmth without pain. After 10 pulses are successfully completed, you will hear a jingle which indicates that you can move treatment to the next area.

Note: If you hear the initial pulse followed by the error tone, the pulse was not complete; you likely pulled the laser off the skin too early. Readjust the device and be sure the face of the laser is fully pressed against the skin. Hold the laser in place until you hear the second high-pitched beep.

How often should I use the NIRA Pro Laser?

Consistency is key when it comes to stunning results. The NIRA Pro Laser works similarly to exercise and muscle, it takes time for the collagen to rebuild, and the best results are seen with continued routine use.

For best results with the NIRA Pro Laser, treat your skin daily for 90 days or more according to the instructions. For possible enhanced results, you may treat twice a day; in the morning and the evening. We recommend waiting at least 1-minute before retreating to each area. Daily usage is recommended on an ongoing basis to maintain results.

Can I use the NIRA Pro Laser in other areas besides around the eyes?

The NIRA Pro Laser is FDA-Cleared for the treatment of wrinkles around the eyes and is proven safe for use on all skin areas on all skin types and tones. We have many customers that have reported full face, neck, chest, and hand wrinkle reduction. We plan to get further FDA clearance for these other treatment areas to guarantee broader results.

How should I prep my skin before and after using the NIRA Pro Laser?

You may use any facial cleanser prior to your NIRA Pro Laser treatment. The lasers should be used on clean, dry, healthy skin. After each treatment, we recommend using our all-natural Hyaluronic Acid Serum to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin. Follow the serum application with a moisturizer to maximize hydration, and of course, don’t forget your SPF!

How many pulses am I supposed to use per treatment area with NIRA Pro?

We recommend 10 pulses daily for each treatment area, such as around one eye. For possible enhanced results, the NIRA Pro Laser can be used twice a day. We recommend waiting at least 1-minute before retreating to each area.

If I use the NIRA Pro Laser on a higher power level, does it mean that I will see results faster?

If you are feeling warmth, then the NIRA Pro Laser is working. We do not have official testing that proves that using the NIRA Pro Laser at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.

After 3 months, do I still need to use the NIRA Pro Laser every day to maintain my results?

The NIRA Pro Laser works similarly to exercise and muscle - it takes time for the collagen to rebuild and the best results are seen with continued routine use. NIRA Pro will stimulate your skin’s natural collagen production as long as you continue treatments. Daily usage is recommended on an ongoing basis to maintain results.

The NIRA Pro Laser can be used twice a day, morning and night, for possible enhanced results. We recommend waiting at least 1 minute before retreating to each area.

What happens if I completely stop using the NIRA Pro Laser?

Collagen naturally breaks down over time with age, ultraviolet (UV) exposure, and environmental pollutants. The NIRA Pro Laser helps build new collagen, which is naturally depleted over time with age, environmental pollutants, and sun exposure.

If you stop your NIRA laser treatment, you will likely start seeing natural signs of aging over time as new collagen production will no longer be stimulated. We recommend using the NIRA Pro Laser daily to continue stimulating natural collagen production for a brighter, firmer, and younger looking complexion.

Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing, they will become dirty and discolored.

What happens if I stop using the NIRA Pro Laser temporarily for a week or so while traveling?

It is not a problem if you need to stop using a NIRA Pro Laser temporarily - just start using it again when you return. However, the NIRA Pro Laser travels well, so you can always take it with you!

For best results, we recommend using the NIRA Pro Laser daily according to its instructions. You should start to see visible wrinkle improvements within 60 days of regular treatments and good, long-lasting results within 90 days of use. If you stop using the laser during your initial 90 days, your results will most likely be affected.

Can I use the NIRA Pro Laser every other day and just double my pulses?

For possible enhanced results, you may use the NIRA Pro Laser twice a day; in the morning and evening after cleansing and drying the treatment area.

However, if you can only use it every other day, then doubling the number of pulses may help you get the treatment needed to help promote natural collagen production for younger looking skin. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

Can I treat each area more than once per day with a NIRA Pro Laser?

You may treat twice per day for possible enhanced results. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA Pro Laser is working properly to stimulate your natural collagen production.

Will I see results faster if I treat with the NIRA Pro Laser more than twice per day?

For possible enhanced results, you may treat twice per day with the NIRA Pro Laser. However, we do not have official testing that proves that using NIRA Pro more than twice a day will decrease the amount of time needed for results.

Please note that we recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period. In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA laser is working properly to stimulate your natural collagen production.

Can I use the NIRA Pro Laser without the Hyaluronic Acid Serum?

Yes, the NIRA Hyaluronic Acid Serum is designed to complement the laser but is not required. Our ultra-hydrating Hyaluronic Acid Serum works to tighten the skin instantly while the NIRA Pro Laser provides dramatic long-lasting results over time. When combined, they offer the fastest acting solution to fine lines and wrinkles!

Technology

What is a skincare laser for home use?

A skincare laser for home use is a compact, portable device that uses laser technology to provide skin treatments in the convenience of your own home.

NIRA’s at-home laser is FDA-cleared and clinically proven to reduce fine lines and wrinkles without pain, redness, or downtime. Our patented non-fractional, non-ablative laser technology enables you to achieve the same clinical-grade results as professional fractional (or ablative) laser treatments, but at home, at a fraction of the price, and without any side effects.

What is non-fractional, non-ablative laser technology?

Non-fractional, non-ablative laser technology is a type of laser treatment that stimulates collagen production and promotes skin rejuvenation without removing the outer layer of skin. This type of laser delivers targeted thermal energy to the deeper layers of the skin, which stimulates collagen synthesis, improves skin texture, reduces wrinkles, and tightens the skin.

NIRA’s non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in as little as 90 days. By harnessing the power of laser energy without damaging the skin, non-fractional and non-ablative laser technology provides a non-invasive alternative for wrinkle reduction without any side effects.

By comparison, most facial lasers either at-home or in-office are called "fractional lasers" and/or “ablative lasers”. Fractional or ablative lasers work by removing skin layers and destroying columns of tissue causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process often causes redness, scarring, inflammation, pain, and downtime.

What differentiates the NIRA Pro Laser from other at-home skincare devices?

NIRA has developed the first and only painless at-home lasers that are FDA-cleared and clinically proven to visibly reduce fine lines and wrinkles in just minutes a day. It’s important to note that the NIRA Pro Laser does NOT use LED light - NIRA Pro is an actual laser for home use. NIRA’s patented laser technology is 200x more powerful than LED and 190x more powerful than competing at-home laser light technology.

Unlike competing at-home skincare devices, NIRA’s laser treatments are simple, fast, and effective - and are a fraction of the price of in-office anti-aging treatments. The lasers are designed to be used on clean, dry, healthy skin - no messy gels or primers required! In addition, NIRA is proven safe and effective for all skin types and tones.

NIRA’s non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in as little as 90 days. With five comfort levels able to adjust to your skin’s sensitivity, NIRA Pro makes it possible to get clinical-grade, long-lasting wrinkle reduction in the comfort of your own home - all without pain, redness, or downtime.

How does NIRA Pro’s technology compare to the fractional or ablative laser treatments at a dermatologist’s office or med-spa? What in-office laser treatments have results equivalent to NIRA’s at-home results?

Lasers have been used in the dermatology space since 1960 and are proven to have numerous skin benefits, one of the biggest being that they reduce wrinkles. The NIRA Pro Laser uses the same laser chips found in many professional laser systems and our clinical study results are comparable to those from professional systems. However, our technology is different in several important ways that makes it even better.

NIRA Pro uses the same semiconductor laser diodes tuned at 1450 nm targeting the peak absorption in the dermis layers. NIRA uses a lower power per unit area and a non-fractional, non-ablative approach to avoid pain and erythema (redness). The NIRA laser spreads the energy over daily treatments over the course of a month, whereas a dermatologist typically treats with all the energy in one visit per month. Over time, NIRA Pro puts in more energy than most professional treatments do in a single visit and is able to generate equal or more skin wrinkle reduction. For example, a typical dermatologist treatment uses 18 Joules per cm2, whereas the NIRA Pro Laser will provide 90 Joules per cm2 at power level 5 (more than 4 times the energy), or 64 Joules per cm2 at power level 3, over a month of daily usage.

With a big enough tip to treat the full face, NIRA Pro is the world's largest and fastest, painless, non-fractional, non-ablative at-home laser treatment that is FDA-Cleared and clinically proven to reduce fine lines and wrinkles. With five comfort levels to adjust to your own skin’s sensitivity, it's now possible to achieve the same great results as you would in-office, but at a fraction of the price and without any pain or irritation.

By comparison, in-office lasers (also known as fractional lasers and/or ablative lasers) work by destroying columns of tissue and causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process causes redness to the skin, inflammation, pain, and downtime.

How deep does the NIRA Pro Laser penetrate the skin?

The NIRA Pro Laser uses a 1450 nm wavelength to penetrate into the papillary layer of the dermis (where your collagen and elastin cells are located) and gently heats the dermis to painlessly stimulate natural collagen production.

What is the specific measurement of energy in joules per pulse for the NIRA Pro Laser?

The NIRA Pro Laser uses up to 6500mj (or 6.5 J) of energy per pulse, which is up to 3.8 J/cm2. Of course, the lower settings have less power, so the range of energy from the lowest to the highest power is 3618 mJ to 6500mj with corresponding energy/area range of 2.1 to 3.8 J/cm2.

Clinical

Is the NIRA Pro Laser safe?

Yes, the NIRA Pro Laser is safe to use and suitable for all skin types and tones. In order to achieve FDA clearance, the laser was clinically tested on 76 subjects (both women and men) for efficacy and safety. The laser was also tested and certified for electrical and laser safety as well.

Is the NIRA Pro Laser effective for all genders?

Yes, the NIRA Pro Laser is effective for all genders. NIRA Pro is also safe to use and suitable for all skin types and tones. In order to achieve FDA-clearance, the NIRA laser was clinically tested on 76 subjects (both male and female) for efficacy and safety. The study showed that there were no significant differences in response rates between genders.

Are there any side effects to using the NIRA Pro Laser?

Though not common, NIRA Pro may cause some temporary redness immediately after use but that should fade within a few minutes. A small portion of users may also experience mild stinging and discomfort. Please see the Instructions for Use for NIRA Pro for a full list of possible side effects, indications, cautions, and precautions.

Can I go in the sun if I am using the NIRA Pro Laser?

Yes, we do not have any evidence that suggests that the laser will cause any sensitivity to the sun. However, we always recommend wearing sunscreen to protect your skin from harmful ultraviolet (UV) rays. Please note that the laser is meant to be used on unbroken, undamaged skin so you should avoid using a NIRA laser on sunburned skin.

Can I use the NIRA Pro Laser If I am planning a cosmetic procedure (like neurotoxin or filler injections, IPL, or laser hair removal)?

Yes, as long as you are using the NIRA Pro Laser on clean, dry, unbroken and intact skin. In addition, we always recommend letting your physician or skincare professional know that you are using the laser prior to receiving any treatments.

Can I use other skincare products with the NIRA Pro Laser (such as serums or retinoids)?

Yes, the NIRA Pro Laser can be used with other skincare products (such as serums or retinoids). Please note that the laser should be used on clean, dry, healthy skin. You may use any facial cleanser prior to your NIRA laser treatment. After each treatment, we recommend using our all-natural Hyaluronic Acid Serum to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin. Follow the serum application with a moisturizer to maximize hydration, and of course, don’t forget your SPF!

Can I use the NIRA Pro Laser on dark or tan skin?

Yes, the NIRA Pro Laser is safe and suitable for all skin types and tones. NIRA Pro was designed to be equally effective independent of the melanin levels in the skin.

NIRA’s patented, non-fractional, and non-ablative laser technology uses a wavelength that is absorbed by water in the dermis to stimulate natural collagen production - resulting in visibly firmer, youthful looking skin in 90 days. Because the laser pulse is absorbed by the water in the skin, the efficacy of the NIRA laser is not affected by the level of melanin or pigmentation in the skin.

Please note that NIRA is meant to be used on unbroken, undamaged skin. Avoid using a NIRA laser on sunburned skin.

Can I use the NIRA Pro Laser if I have sensitive skin?

Yes, the NIRA Pro Laser has 5 power levels (or comfort levels) that enable you to adjust the laser to compliment your skin sensitivity.

If you are new to NIRA, we recommend starting on power level 1, seeing what it feels like, and gradually adjusting your power levels from there. As long as you feel warmth during treatment, and not pain, you are getting the benefits of the laser.

Can I use the NIRA Pro Laser if I have a history of skin cancer?

The NIRA Pro Laser is recommended to be used on healthy, intact skin only. Please do not use NIRA Pro if you have a history of cancer or pre-malignant moles. If you are unsure, we recommend consulting with your physician or medical professional before using the laser to ensure the best safety and performance.

Can I use the NIRA Pro Laser if I am pregnant?

No, it is not recommended to use the NIRA Pro Laser if you are pregnant, nursing, or undergoing fertility treatments. Please see the Instructions for Use for a full list of contraindications.

Can I use the NIRA Pro Laser with other at-home skincare devices?

NIRA Pro is intended to be used on clean, dry, undamaged and intact skin only. If you are using other at-home skincare devices or tools (like red light therapy, microcurrent, etc.), we recommend using the other skincare devices in alternation with NIRA Pro to give your skin some time to reset. For example, you can use NIRA in the morning and other skincare devices in the evening, or vice versa.

If you are using other at-home skincare devices or tools that injure or puncture the skin (like derma rollers, microneedles, etc.), please refrain from using NIRA Pro on areas of skin that are broken or punctured. Instead, wait until the skin is fully healed before treating it with the NIRA Pro Laser.

Troubleshooting

What if I hear excessive rejection tones?

The NIRA Pro Laser needs to be placed completely against the skin to fire. The rejection tone indicates that the device tip did not have full contact with the skin. If you hear this tone during treatment, reposition the device tip and make sure there is full skin contact. Keep the device stationary during each laser pulse. Please note that the laser should be used on clean, dry, and intact skin.

If you need to troubleshoot an issue with a NIRA Pro Laser, here’s how:

  • Press the power button to turn the device off. Press the power button to turn the device back on. This will recalibrate the capacitive sensors. For a full reboot, hold down the power button for 15 seconds.

  • Gently place the device tip completely against the skin. Treatment should begin automatically.

  • You will hear a series of two beeps. The first beep indicates that the laser has begun firing. The second beep indicates the laser finished firing for that one spot.

  • Do not move the device until each pulse is complete.

Be sure to move the laser to a new spot for each pulse. If you apply treatment to the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided.

What if my NIRA Pro Laser stops working?

If your NIRA Pro Laser stops working, please first check that it is turned on and charged. There are also troubleshooting instructions on your device’s Instructions for Use manual. If you are unable to resolve the issue, please contact our Customer Support team at info@niraskin.com.

What if my NIRA Pro Laser will not turn on?

If your NIRA Pro Laser will not turn on, please try charging it with the provided USB to USB-C charging cable for more than 1 hour. If this does not resolve the problem, please try resetting the device by holding the power button for 15 seconds.

How long do I need to charge the NIRA Pro Laser and how long does a charge last?

The NIRA Pro Laser will fully charge within 3 hours. You'll know that the laser is fully charged when the battery indicator lights stop flashing. Please note that the NIRA Pro Laser will not work while it is charging and that you must unplug your device to begin treatment.

A fully charged NIRA Pro Laser will last approximately 40 minutes of continuous use. This equates to approximately 3 days of daily treatments on facial wrinkles between charges. Please note that this time will vary based upon your power level settings and treatment time.

How do I know when the battery is low?

If the battery is 50% to 100% charged when you turn on your device, both lights above the charging port will be illuminated. If your laser is less than 50% charged, the top light will not be illuminated. If you are about to lose your charge, then the bottom light will flash.

To charge your NIRA Pro Laser, plug the USB-C end of the provided charging cable into your laser. Then, connect the USB end of the cable into a power adapter (sold separately) and plug it into a wall power outlet. The lights above the charging port will start to flash.

What is the difference between the NIRA Pro Laser and NIRA Precision Laser?

Whether you’re looking to treat larger areas on the face and body, or smaller harder-to-treat areas around the face, NIRA Pro and NIRA Precision are everything you need for your daily anti-aging skincare routine. Both lasers are FDA-cleared and use the same patented, non-fractional, non-ablative laser technology to stimulate natural collagen production without pain, redness, or downtime. Both laser treatments are simple, fast, and effective for clinical-grade wrinkle reduction in as little as 90 days. They also feature 5 power levels (or comfort levels) that enable you to adjust each laser to compliment your skin sensitivity.

With a 10x larger treatment tip than NIRA Precision, the NIRA Pro Laser is able to treat the full face, neck, chest, and back of hands in just minutes a day. In addition, our in-house laser experts designed NIRA Pro without a treatment button - enabling treatment to automatically begin once the device tip is in full contact with the skin.

With a smaller precision tip, the NIRA Precision Laser is the perfect portable skincare device that is able to target the hardest-to-reach areas around the eyes and mouth, smooth crow’s feet, and even lift hooded eyes.

For maximum wrinkle reduction and skin renewal, we recommend combining both NIRA Pro and NIRA Precision to be able to treat both large and small, harder-to-treat surface areas. Visit our blog to learn more about the differences between NIRA Precision and NIRA Pro.

Who can use the NIRA lasers?

The NIRA lasers can be used by anyone over the age of 22. The NIRA lasers are safe to use and suitable for all skin types and tones. In order to achieve FDA clearance, our technology was clinically tested on 76 subjects (both women and men) for efficacy and safety. Please see the instructions for each device for a full list of contraindications.

What do the NIRA lasers feel like on the skin? Do they hurt?

The NIRA lasers feel like a warm, pulsing sensation on your skin. Each NIRA laser features 5 power (or comfort) levels that enable you to adjust the laser to your skin sensitivity.

If you are new to NIRA, we recommend starting on power level 1, seeing what it feels like, and gradually adjusting your power levels from there. As long as you feel warmth during treatment, and not pain, you are getting the benefits of the laser.

Can I travel with the NIRA lasers? Can they be packed in a carry-on bag?

Yes, both of the NIRA lasers are portable, wireless devices that travel well. Each laser is small enough to fit in a carry-on bag, does not need to be plugged in for use, and contains a built-in lithium-ion rechargeable battery. If possible, we recommend packing the device in its original packaging to avoid damage.

Is NIRA cruelty free?

Yes, all NIRA products are 100% cruelty-free and have never been tested on animals.

Is there a NIRA app?

Not yet, but the NIRA app will be available on the iOS App Store soon. The NIRA app will enable you to track your laser usage over time, track your results with before and after photos, and more. Please subscribe to our email newsletter to get notified when it launches!

Where can I buy from NIRA?

All NIRA products can be purchased in the United States directly from our website (www.NIRAskin.com).

NIRA is also sold through authorized distributors and retailers in the United States, Europe, and the United Kingdom. NIRA is currently expanding to other locations. If you would like to receive an email when NIRA is available in your area, please join our newsletter and we will be sure to update you.

Serum & Subscriptions

What are the benefits of hyaluronic acid?

Hyaluronic acid is a potent ingredient that offers numerous benefits in skincare. It is a powerful humectant that attracts and retains moisture to help hydrate and plump the skin. By boosting hydration, it can improve the appearance of fine lines and wrinkles, resulting in smoother, firmer looking skin. Hyaluronic acid also supports the skin's natural barrier function, protecting it from environmental stressors and promoting a vibrant complexion. Additionally, it has soothing properties and can help calm irritated or sensitive skin. Overall, hyaluronic acid is a versatile ingredient that enhances skin hydration, texture, and resilience.

What percentage of hyaluronic acid is in the NIRA Hyaluronic Acid Serum?

NIRA’s ultra-hydrating Hyaluronic Acid Serum contains 1.1% of hyaluronic acid. As you may know, our serum formula contains only four ingredients: water, sodium hyaluronate (hyaluronic acid), phenoxyethanol, and ethylhexylglycerin. The NIRA Hyaluronic Acid Serum is lightweight, fragrance-free, cruelty-free, and vegan. It is designed for use after your laser treatment to complement the beneficial effects of the NIRA lasers!

Can I buy and use the NIRA Hyaluronic Acid Serum without a NIRA laser?

Yes, you can buy and use the NIRA Hyaluronic Acid Serum without purchasing a NIRA laser. Our hydration-boosting Hyaluronic Acid Serum works to tighten the skin instantly while the NIRA lasers provide dramatic long-lasting results over time. When combined, they offer the fastest acting solution to fine lines and wrinkles!

Why should I sign up for a serum subscription?

By signing up for a subscription, you’ll save 10% and also ensure that you never run out of your favorite serum again! Your Hyaluronic Acid Serum will be automatically, and conveniently, delivered to your doorstep every 2 months. Consistent use of our serum is recommended for optimal results, and our subscription plan makes it easy to maintain your skincare routine without interruption. You also have the flexibility to modify or cancel your subscription at any time, giving you full control over your skincare journey.

How often will I get refills if I sign up for a serum subscription?

If you sign up for our Hyaluronic Acid Serum subscription, you will receive refills automatically, and conveniently, delivered to your doorstep every two months.

Does the 10% subscription discount apply to future refills?

Yes! By signing up for a subscription, you’ll save 10% on all future refills and also ensure that you never run out of your favorite serum again.

How do I pause or cancel my subscription?

You can pause or cancel your subscription at any time! Please contact us to pause or cancel your subscription.

Treatment

Can I treat with both the NIRA Pro Laser and NIRA Precision Laser during the same session?

Yes, you may use both the NIRA Pro Laser and NIRA Precision Laser during the same session. However, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA laser is working properly to stimulate your natural collagen production.

In addition, we recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

How often should I use NIRA?

Consistency is key when it comes to getting stunning results from laser treatments. Both the NIRA Precision Laser and NIRA Pro Laser work similarly to exercise and muscle, it takes time for the collagen to rebuild, and the best results are seen with continued routine use.

For best results with the NIRA lasers, treat your skin daily for 90 days or more according to the instructions. For possible enhanced results, you may treat twice a day; in the morning and the evening. We recommend waiting at least 1-minute before retreating to each area. Daily usage is recommended on an ongoing basis to maintain results.

When can I expect to see results and what should I expect to see?

You should expect to see visible wrinkle improvements within 60 days and dramatic results after 90 days of regular use. We recommend applying the Hyaluronic Acid Serum after your NIRA laser treatment as the serum provides quick results while the NIRA lasers provide dramatic, long-lasting results over time.

We are so confident that you’ll love your results that we offer a 90-day money back guarantee.

Can the NIRA lasers be used on other areas besides around the eyes?

The NIRA lasers are FDA-Cleared and clinically proven to reduce wrinkles around the eyes. The lasers are also proven safe for use on all skin areas on all skin types and tones. Many NIRA customers have reported improvements with wrinkles around the mouth (marionette lines), forehead, hands, chest, neck, other skin blemishes (like dark circles around the eyes), and more! We plan to get further FDA clearance for these other treatment areas to guarantee broader results.

How should I prep my skin before and after using a NIRA laser?

You may use any facial cleanser prior to your NIRA laser treatment. The lasers should be used on clean, dry, healthy skin. After each treatment, we recommend using our all-natural Hyaluronic Acid Serum to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin. Follow the serum application with a moisturizer to maximize hydration, and of course, don’t forget your SPF!

How many pulses am I supposed to use per treatment area with the NIRA lasers?

With NIRA Precision, we recommend 40 pulses daily around each eye area. With NIRA Pro, we recommend 10 pulses for each treatment area daily. For possible enhanced results, either NIRA laser can be used twice a day. We recommend waiting at least 1-minute before retreating to each area.

If I use the NIRA lasers on a higher power level, does it mean that I will see results faster?

If you are feeling warmth, then the NIRA laser is working. We do not have official testing that proves that using the NIRA lasers at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.

After 3 months, do I still need to use a NIRA laser every day to maintain my results?

Both the NIRA Precision Laser and NIRA Pro Laser work similarly to exercise and muscle - it takes time for the collagen to rebuild and the best results are seen with continued routine use. The NIRA lasers will stimulate your skin’s natural collagen production as long as you continue treatments. Daily usage is recommended on an ongoing basis to maintain results.

The NIRA lasers can be used twice a day, morning and night, for possible enhanced results. We recommend waiting at least 1 minute before retreating to each area.

What happens if I completely stop using a NIRA laser?

Collagen naturally breaks down over time with age, ultraviolet (UV) exposure, and environmental pollutants. The NIRA lasers help build new collagen, which is naturally depleted over time with age, environmental pollutants, and sun exposure.

If you stop your NIRA laser treatments, you will likely start seeing natural signs of aging over time as new collagen production will no longer be stimulated. We recommend using a NIRA laser daily to continue stimulating natural collagen production for a brighter, firmer, and younger looking complexion.

Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing, they will become dirty and discolored.

What happens if I stop using a NIRA laser temporarily for a week or so while traveling?

It is not a problem if you need to stop using a NIRA laser temporarily - just start using it again when you return. However, both the NIRA Precision Laser and NIRA Pro Laser travel well, so you can always take it with you!

For best results, we recommend using a NIRA laser daily according to its instructions. You should start to see visible wrinkle improvements within 60 days of regular treatments and good, long-lasting results within 90 days of use. If you stop using the laser during your initial 90 days, your results will most likely be affected.

Can I use a NIRA laser every other day and just double my pulses?

For possible enhanced results, you may use a NIRA laser twice a day; in the morning and evening after cleansing and drying the treatment area.

However, if you can only use it every other day, then doubling the number of pulses may help you get the treatment needed to help promote natural collagen production for younger looking skin. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

Can I treat each area more than once per day with a NIRA laser?

You may treat twice per day for possible enhanced results. We recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period.

In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA laser is working properly to stimulate your natural collagen production.

Will I see results faster if I treat with a NIRA laser more than twice per day?

For possible enhanced results, you may treat twice per day with a NIRA laser. However, we do not have official testing that proves that using a NIRA laser more than twice a day will decrease the amount of time needed for results.

Please note that we recommend waiting at least 1 minute before retreating to each area. Do not treat more than twice within a 1 hour period. In addition, make sure that you move the laser to a new spot for each pulse. If you treat the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided. If you feel warmth, and not pain, your NIRA laser is working properly to stimulate your natural collagen production.

Can I use the NIRA lasers without the Hyaluronic Acid Serum?

Yes, the NIRA Hyaluronic Acid Serum is designed to complement the laser but is not required. Our ultra-hydrating Hyaluronic Acid Serum works to tighten the skin instantly while the NIRA lasers provide dramatic long-lasting results over time. When combined, they offer the fastest acting solution to fine lines and wrinkles!

Technology

What is a skincare laser for home use?

A skincare laser for home use is a compact, portable device that uses laser technology to provide skin treatments in the convenience of your own home.

NIRA’s at-home lasers are FDA-cleared and clinically proven to reduce fine lines and wrinkles without pain, redness, or downtime. Our patented non-fractional, non-ablative laser technology enables you to achieve the same clinical-grade results as professional fractional (or ablative) laser treatments, but at home, at a fraction of the price, and without any side effects.

What is non-fractional, non-ablative laser technology?

Non-fractional, non-ablative laser technology is a type of laser treatment that stimulates collagen production and promotes skin rejuvenation without removing the outer layer of skin. This type of laser delivers targeted thermal energy to the deeper layers of the skin, which stimulates collagen synthesis, improves skin texture, reduces wrinkles, and tightens the skin.

NIRA’s non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in as little as 90 days. By harnessing the power of laser energy without damaging the skin, non-fractional and non-ablative laser technology provides a non-invasive alternative for wrinkle reduction without any side effects.

By comparison, most facial lasers either at-home or in-office are called "fractional lasers" and/or “ablative lasers”. Fractional or ablative lasers work by removing skin layers and destroying columns of tissue causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process often causes redness, scarring, inflammation, pain, and downtime.

What differentiates the NIRA lasers from other at-home skincare devices?

NIRA has developed the first and only painless at-home lasers that are FDA-cleared and clinically proven to visibly reduce fine lines and wrinkles in just minutes a day. It’s important to note that the NIRA lasers do NOT use LED light - they are actual lasers for home use. NIRA’s patented laser technology is 200x more powerful than LED and 190x more powerful than competing at-home laser light technology.

Unlike competing at-home skincare devices, NIRA’s laser treatments are simple, fast, and effective - and are a fraction of the price of in-office anti-aging treatments. The lasers are designed to be used on clean, dry, healthy skin - no messy gels or primers required! In addition, NIRA is proven safe and effective for all skin types and tones.

NIRA’s non-fractional, non-ablative laser technology works by gently heating the dermis to stimulate natural collagen production - revealing firmer, youthful looking skin in as little as 90 days. With five comfort levels able to adjust to your skin’s sensitivity, both NIRA Pro and NIRA Precision Lasers make it possible to get clinical-grade, long-lasting wrinkle reduction in the comfort of your own home - all without pain, redness, or downtime.

How does NIRA compare to fractional or ablative laser treatments at a dermatologist’s office or med-spa? What in-office laser treatments have results equivalent to NIRA’s at-home results?

Lasers have been used in the dermatology space since 1960 and are proven to have numerous skin benefits, one of the biggest being that they reduce wrinkles. NIRA lasers use the same laser chips found in many professional laser systems and our clinical study results are comparable to those from professional systems. However, our technology is different in several important ways that makes it even better.

NIRA lasers use the same semiconductor laser diodes tuned at 1450 nm targeting the peak absorption in the dermis layers. NIRA uses a lower power per unit area and spreads the energy over daily treatments over the course of a month, whereas the dermatologist typically treats with all the energy in one visit per month. Over time, NIRA’s at-home laser devices put in more energy than most professional treatments do in a single visit - generating equal or more skin renewal over time. For example, a typical dermatologist treatment uses 18 Joules per cm2, whereas the NIRA lasers provide 90 Joules per cm2 at power level 5 (more than 4 times the energy), or 64 Joules per cm2 at power level 3, over a month of daily usage.

NIRA’s patented non-fractional, non-ablative laser technology enables you to achieve the same clinical-grade results as professional fractional (or ablative) laser treatments, but at home, at a fraction of the price, and without any side effects.

By comparison, most facial lasers either at-home or in-office are called "fractional lasers" and/or “ablative lasers”. Fractional or ablative lasers work by destroying columns of tissue causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process causes redness to the skin, inflammation, pain, and downtime.

How deep do the NIRA lasers penetrate the skin?

The NIRA lasers use a 1450 nm wavelength to penetrate into the papillary layer of the dermis (where your collagen and elastin cells are located) and gently heats the dermis to painlessly stimulate natural collagen production.

Do the NIRA lasers use LED? How does NIRA’s laser technology compare to LED?

Do the NIRA lasers use UV (ultraviolet) light therapy?

Clinical

What does it mean to be FDA-Cleared?

Is NIRA’s laser technology clinically tested and proven?

Do the NIRA lasers help with other skin concerns other than wrinkles?

Are the NIRA lasers safe?

Are the NIRA lasers effective for all genders?

Are there any side effects to using the NIRA lasers?

Can I go in the sun if I am using a NIRA laser?

Can I use the NIRA lasers if I am planning a cosmetic procedure (like neurotoxin or filler injections, IPL, or laser hair removal)

Can I use other skincare products with the NIRA lasers (such as serums or retinoids)?

Can I use the NIRA lasers on dark or tan skin?

Can I use the NIRA lasers if I have sensitive skin?

Can I use the NIRA lasers if I have a history of skin cancer?

Can I use the NIRA lasers if I am pregnant?

Can I use a NIRA laser with other at-home skincare devices?

Can I use a NIRA laser after using a derma roller (or microneedling)?

Can I use a NIRA laser before or after using a red light therapy mask?

Can I use a NIRA laser after an Ultherapy (Ul) treatment?

Can I use a NIRA laser on skin with vitiligo?

Can I use a NIRA laser on skin with mild rosacea (pink, sometimes reddish areas, but no texture or bumps)? Are there any contraindications if used on rosacea?

Can I use a NIRA laser if I have a cardiac implant (like a PaceMaker)?

Can I use a NIRA laser if I have dental implants?

Troubleshooting

What if I hear excessive rejection tones?

The NIRA lasers need to be placed completely against the skin to fire. The rejection tone indicates that the device tip did not have full contact with the skin. If you hear this tone during treatment, reposition the device tip and make sure there is full skin contact. Keep the device stationary during each laser pulse. Please note that the lasers should be used on clean, dry, and intact skin.

If you need to troubleshoot an issue with a NIRA laser, here’s how:

  • Press the power button to turn the device off. Press the power button to turn the device back on. This will recalibrate the capacitive sensors. For a full reboot, hold down the power button for 15 seconds.

  • Gently place the device tip completely against the skin.

  • For NIRA Precision, press the treatment button with your thumb.

  • For NIRA Pro, treatment should begin automatically.

  • You will hear a series of two beeps. The first beep indicates that the laser has begun firing. The second beep indicates the laser finished firing for that one spot.

  • Do not move the device until each pulse is complete.

Be sure to move the laser to a new spot for each pulse. If you apply treatment to the same spot twice in a row, the heat in your skin may build up to a point where you feel discomfort or pain. This is not recommended and should be avoided.

What if my NIRA laser stops working?

If your NIRA laser stops working, please first check that it is turned on and charged. There are also troubleshooting instructions on your device’s respective Instructions for Use manual. If you are unable to resolve the issue, please contact our Customer Support team at info@niraskin.com.

What if my NIRA laser will not turn on?

If your NIRA laser will not turn on, please try charging it with the provided USB to USB-C charging cable for more than 1 hour. If this does not resolve the problem, please try resetting the device by holding the power button for 15 seconds.

How long do I need to charge the NIRA lasers and how long does a charge last?

Either NIRA laser will fully charge within 3 hours. You'll know that the laser is fully charged when the battery indicator lights stop flashing. Please note that neither NIRA laser will work while they are charging and that you must unplug your device to begin treatment.

A fully charged NIRA Precision Laser will last approximately 4 hours of continuous use. This equates to several weeks of daily usage between charges. Please note that this time will vary based upon your settings and treatment time.

A fully charged NIRA Pro Laser will last approximately 40 minutes of continuous use. This equates to approximately 3 days of daily usage between charges. Please note that this time will vary based upon your settings and treatment time.

How do I know when the battery is low?

If the battery is 50% to 100% charged when you turn on your device, both lights above the charging port will be illuminated. If your laser is less than 50% charged, the top light will not be illuminated. If you are about to lose your charge, then the bottom light will flash.

To charge your NIRA laser, plug the USB-C end of the provided charging cable into your NIRA laser. Then, connect the USB end of the cable into a power adapter (sold separately) and plug it into a wall power outlet. The lights above the charging port will start to flash.

When does your 90-day money back guarantee begin?

Every NIRA purchase is risk-free and can be returned for a full refund within 90 days of the order delivery date. This means that your 90-day money back guarantee begins from the date that your order was delivered, not the date that your order was placed.

Does NIRA price match?

If you placed an order directly on our website and found a lower price within 7 days of purchase, you may be eligible for a price adjustment by reaching out to our Customer Support team at info@niraskin.com. Limitations apply and are subject to change without notice. Price adjustments are made at the sole discretion of NIRA.

Shipping & Delivery

Where is my order?

You will receive a confirmation email with tracking information as soon as your order ships from our local production facility in Danvers, Massachusetts, USA.

How long does it take for my order to ship?

Do you charge customers at checkout or do you wait until the order is fulfilled?

Where do you ship from?

Do you offer free shipping?

What do I do if my order is marked as delivered but I do not have it?

Returns

What is NIRA's return policy?

How long does it take to process my refund?

What is the shipping policy for returns?

Warranty

What will NIRA do if my laser is defective?

How long does NIRA’s limited warranty last?

What is covered by NIRA’s limited warranty?

What is not covered by NIRA’s limited warranty?

Are the NIRA lasers permanently usable or do they have a limited number of uses?


Still have questions? Contact customer support at info@niraskin.com or 1-877-607-6472.


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