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Frequently Asked Questions (FAQs)

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  • FAQ
  • Troubleshooting
  • Shipping & Returns

General FAQ

What is The NIRA Skincare Laser?

The NIRA Skincare Laser is FDA-cleared and clinically proven to reduce fine lines and wrinkles around the eyes. We use the same advanced laser technology as professional dermatologists to stimulate collagen production to plump the skin and smooth wrinkles.

You use NIRA 2 minutes a day to treat wrinkles around the eyes for visible results in 60 to 90 days!

How do I know the laser is working?

If you feel the warming sensation of the NIRA Skincare Laser, the laser is working. To get the results illustrated on our website, you need to use the laser routinely, 40 pulses per eye, per day. A successfully delivered pulse is confirmed by 2 beeps. The initial beep indicates the beginning of the pulse and the second beeps indicates the completion of that one pulse.

Note: If you hear the initial pulse followed by the error tone, the pulse was not complete. Readjust the device and be sure the face of the laser is fully pressed against the skin and fire the laser again.

How long will it take to start seeing results and what should I expect to see?

Our Hyaluronic Acid Serum will immediately leave your skin feeling renewed and hydrated. With The NIRA Skincare Laser, you will begin to see results after 60 days and see great results after 90 days. The NIRA Skincare Laser works similarly to exercise and muscle, it takes time for the collagen to rebuild and the best results are seen with continued routine use.

What laser treatment in the Dermatologist’s office is NIRA equivalent to?

Over time, results from the NIRA’s non-fractional laser technology is equivalent to the results of a professional fractional laser treatment, but without the pain, redness, and costly treatments.

Can I use other skincare products with the NIRA Skincare Laser (such as serums or retinoids)?

Yes, the NIRA Skincare Laser can be used with other skincare products. You may use any facial cleanser prior to using The NIRA Skincare Laser, and we recommend using a sunscreen daily. The Laser should be used on clean, dry, healthy skin. However, we recommend including the Hyaluronic Acid Advanced Serum after each treatment to improve skin tone and texture, promote collagen growth, and to lift and firm skin.

Can I use the Skincare Laser on other areas of my face and see results?

The NIRA Skincare Laser has been FDA Cleared only for wrinkles around the eyes. We have many clients that have seen improvements with acne, puffiness, wrinkles around the mouth/forehead and other blemishes on the face when consistently using the NIRA Skincare Laser. However, until we secure FDA clearance for these areas we cannot guarantee results.

When will the NIRA app be available for iOS and Android devices?

The app is expected to launch in the Summer of 2020!

Is the NIRA cruelty-free?

How does the NIRA Laser compare to the professional lasers at the dermatologist office?

Most dermatologists use fractional lasers at wavelengths up to 1550 nm. NIRA uses the same semiconductor laser diodes tuned at 1450 nm which allows peak absorption in the dermis layers. NIRA uses a lower power per unit area and a non-fractional approach to avoid pain and erythema (redness) and spreads the energy over daily treatments over the course of a month, whereas the dermatologist typically treats with all the energy in one visit per month. Over time, the NIRA device puts in more energy than most professional treatments do in a single visit and NIRA generates equal or more skin rejuvenation.

Where is NIRA sold?

NIRA is sold on www.NIRAskin.com, on Amazon, and through distributors and retailers in the US, Hong Kong, Spain, China, and the United Kingdom.

NIRA is currently expanding to other locations. If you would like to receive an email when NIRA is available in your area, please join our newsletter and we will be sure to update you.

Treatment

If I use the NIRA Skincare Laser on a higher pulse level, does it mean that I will see results faster?

If you are feeling warmth, then the NIRA Skincare Laser is working. We do not have official testing that proves that using the NIRA Skincare Laser at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.

After 3 months, do I still need to use NIRA every day?

We recommend using it every day to continue to promote collagen growth and a more even, bright complexion.

What happens if I stop using NIRA?

You will likely start seeing more visible signs of aging over time if you stop treatments. Your collagen will continue to break down from age, sun, and pollutants, and new collagen growth will no longer be stimulated. We recommend using the NIRA Laser daily to continue to promote collagen growth and a more even, bright complexion.

Does the NIRA Laser continue to generate new collagen?

As long as you keep using the NIRA Skincare Laser as recommended, collagen growth will continue to be stimulated.

Do I need to use the NIRA Laser forever?

The NIRA Skincare Laser helps build new collagen, which is being depleted every day by natural aging, pollutants and sun exposure. Once you stop using the program, your collagen production will slow after a couple months, causing visible signs of aging such as wrinkles and sagging skin. Ongoing use of the program will help build new collagen and fight future signs of aging. Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing they will become dirty and discolored.

Can I use the NIRA Skincare Laser every other day and just double my pulses?

For optimal results, we recommend using the NIRA Skincare Laser twice a day; in the morning and evening after cleansing and drying your face. However, if you can only use it every other day, then doubling your number of pulses will help you get the treatment needed to help promote collagen growth and give you younger-looking skin.

What if I stop using the NIRA Skincare Laser temporarily for a week or so while traveling?

Can I treat each area more than once per day with the NIRA Laser?

How many pulses am I supposed to use per treatment area?

What does the NIRA Skincare Laser feel like?

Clinical

Can I go in the sun if I am using the NIRA Skincare Laser?

If I am planning cosmetic procedures (botox, fillers, injectable, IPL, or hair removal) can I use the NIRA Laser?

Can the NIRA Laser treatments be used on skin with vitiligo?

Can NIRA Laser treatments be used on mild rosacea (pink sometimes reddish areas but no texture or bumps)? Are there any contra-indications if used on rosacea?

Can you use the NIRA after Ultherapy treatment?

Can you use the NIRA after treating the skin with the derma roller?

How deep does the laser penetrate the skin?

Are there any side effects?

Can I buy the Skincare Products without the Skincare Laser?

Can I use the Skincare Laser without the Skincare Products?

Can I use NIRA if I have had skin cancer in the past?

Can I use the NIRA Skincare Laser on dark skin?

Can I use it on sensitive skin?

Is it safe?

Technology & Science

Is this device permanently usable or does it have a limited number of uses as other laser devices?

What is the specific measurement of joules per pulse?

How To Use Tutorial

Troubleshooting

What if I'm getting excessive rejections?

The device re-calibrates every time it is turned on and this function can sometimes fail. Some users do not understand the device needs to be placed completely against the skin to fire and then needs to be held idle until the pulse is completed.

Follow the Instructions:

  • Turn the device off and then on again to recalibrate the capactive sensors
  • Press the device completely against the skin and making contact with all 3 capacitive sensors (they should not need to press hard. Laser will fire even if only lightly touching the skin)
  • Do not move the device in the middle of a pulse

What if my NIRA Skincare Laser stops working?

What if my device won’t turn on?

How do I connect my device to the computer or phone?

How do I know when the battery is low?

Warranty

What will NIRA do if my NIRA Skincare Laser is defective?

How long does this limited warranty last?

What is not covered by this limited warranty?

What is covered by the limited warranty?

Return Policy

How do I return my product purchased online through NIRA?

How long does it take to process the return?

How do I return a product purchased at a retail store?

What is the shipping policy for returns?

What is the return policy?

Shipping & Delivery

Where do you ship from?

All orders ship directly from Peabody, Massachusetts, where product assembly, programming, and testing are all done! Each product is made with the highest attention to quality and detail.

Do you offer free shipping?

NIRA offers FREE Standard Shipping on all US orders.

How long does it take for my order to ship?

Where is my order?

You will receive an email from as soon as your order has shipped with your tracking number. If you do not receive a tracking number within 3 business days of your order, please contact our Customer Service.

It shows that my package was delivered but I do not have it, what do I do?

You will need to contact USPS as they are our chosen carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at info@niraskin.com.


Still have questions? Contact customer service at 1-877-607-NIRA or email us at info@niraskin.com.