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Frequently Asked Questions (FAQs)
Shipping & Returns
What is The NIRA Skincare Laser?
The NIRA Skincare Laser is FDA-cleared and clinically proven to reduce fine lines and wrinkles around the eyes. We use the same advanced laser technology as professional dermatologists to stimulate collagen production to plump the skin and smooth wrinkles.
You use NIRA 2 minutes a day to treat wrinkles around the eyes for visible results in 60 to 90 days!
How do I know the laser is working?
If you feel the warming sensation of the NIRA Skincare Laser, the laser is working. To get the results illustrated on our website, you need to use the laser routinely, 40 pulses per eye, per day. A successfully delivered pulse is confirmed by 2 beeps. The initial beep indicates the beginning of the pulse and the second beeps indicates the completion of that one pulse.
Note: If you hear the initial pulse followed by the error tone, the pulse was not complete. Readjust the device and be sure the face of the laser is fully pressed against the skin and fire the laser again.
How long will it take to start seeing results and what should I expect to see?
Our Hyaluronic Acid Serum will immediately leave your skin feeling renewed and hydrated. With The NIRA Skincare Laser, you will begin to see results after 60 days and see great results after 90 days. The NIRA Skincare Laser works similarly to exercise and muscle, it takes time for the collagen to rebuild and the best results are seen with continued routine use.
What laser treatment in the Dermatologist’s office is NIRA equivalent to?
Over time, results from the NIRA’s non-fractional laser technology is equivalent to the results of a professional fractional laser treatment, but without the pain, redness, and costly treatments.
Can I use other skincare products with the NIRA Skincare Laser (such as serums or retinoids)?
Yes, the NIRA Skincare Laser can be used with other skincare products. You may use any facial cleanser prior to using The NIRA Skincare Laser, and we recommend using a sunscreen daily. The Laser should be used on clean, dry, healthy skin. However, we recommend including the Hyaluronic Acid Advanced Serum after each treatment to improve skin tone and texture, promote collagen growth, and to lift and firm skin.
Can I use the Skincare Laser on other areas of my face and see results?
The NIRA Skincare Laser has been FDA Cleared only for wrinkles around the eyes. We have many clients that have seen improvements with acne, puffiness, wrinkles around the mouth/forehead and other blemishes on the face when consistently using the NIRA Skincare Laser. However, until we secure FDA clearance for these areas we cannot guarantee results.
When will the NIRA app be available for iOS and Android devices?
The app is expected to launch in the Summer of 2020!
Is the NIRA cruelty-free?
The NIRA Skincare Laser and Hyaluronic Acid are both cruelty-free products that have never been tested on animals.
How does the NIRA Laser compare to the professional lasers at the dermatologist office?
Most dermatologists use fractional lasers at wavelengths up to 1550 nm. NIRA uses the same semiconductor laser diodes tuned at 1450 nm which allows peak absorption in the dermis layers. NIRA uses a lower power per unit area and a non-fractional approach to avoid pain and erythema (redness) and spreads the energy over daily treatments over the course of a month, whereas the dermatologist typically treats with all the energy in one visit per month. Over time, the NIRA device puts in more energy than most professional treatments do in a single visit and NIRA generates equal or more skin rejuvenation.
Where is NIRA sold?
NIRA is sold on www.NIRAskin.com, on Amazon, and through distributors and retailers in the US, Hong Kong, Spain, China, and the United Kingdom.
NIRA is currently expanding to other locations. If you would like to receive an email when NIRA is available in your area, please join our newsletter and we will be sure to update you.
If I use the NIRA Skincare Laser on a higher pulse level, does it mean that I will see results faster?
If you are feeling warmth, then the NIRA Skincare Laser is working. We do not have official testing that proves that using the NIRA Skincare Laser at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.
After 3 months, do I still need to use NIRA every day?
We recommend using it every day to continue to promote collagen growth and a more even, bright complexion.
What happens if I stop using NIRA?
You will likely start seeing more visible signs of aging over time if you stop treatments. Your collagen will continue to break down from age, sun, and pollutants, and new collagen growth will no longer be stimulated. We recommend using the NIRA Laser daily to continue to promote collagen growth and a more even, bright complexion.
Does the NIRA Laser continue to generate new collagen?
As long as you keep using the NIRA Skincare Laser as recommended, collagen growth will continue to be stimulated.
Do I need to use the NIRA Laser forever?
The NIRA Skincare Laser helps build new collagen, which is being depleted every day by natural aging, pollutants and sun exposure. Once you stop using the program, your collagen production will slow after a couple months, causing visible signs of aging such as wrinkles and sagging skin. Ongoing use of the program will help build new collagen and fight future signs of aging. Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing they will become dirty and discolored.
Can I use the NIRA Skincare Laser every other day and just double my pulses?
For optimal results, we recommend using the NIRA Skincare Laser twice a day; in the morning and evening after cleansing and drying your face. However, if you can only use it every other day, then doubling your number of pulses will help you get the treatment needed to help promote collagen growth and give you younger-looking skin.
What if I stop using the NIRA Skincare Laser temporarily for a week or so while traveling?
If you need to stop using the NIRA Skincare Laser temporarily that is fine. Just start using it again when you return. However, the device does travel well, so you can always take it with you! If you stop using the Laser during your initial 90 days, your results will most likely be affected.
Can I treat each area more than once per day with the NIRA Laser?
You may treat twice per day for possible enhanced results, we recommend waiting at least 1-minute before retreating each area.
How many pulses am I supposed to use per treatment area?
We recommend 40 pulses for each eye area daily. For expedited results, the NIRA Skincare Laser can be used twice a day. We recommend waiting at least 1-minute before retreating each area.
What does the NIRA Skincare Laser feel like?
The NIRA Skincare Laser feels like a warm pulsing sensation on your skin. It should feel warmth, not pain. Five settings enable you to adjust the laser to your skin sensitivity. As long as you feel warmth during treatment, you are getting the benefits of the Skincare Laser.
Can I go in the sun if I am using the NIRA Skincare Laser?
We have no evidence to suggest that the laser will cause sensitivity to the sun; however, we always suggest wearing sunscreen to protect your skin from harmful UV rays.
If I am planning cosmetic procedures (botox, fillers, injectable, IPL, or hair removal) can I use the NIRA Laser?
Yes, however, we always recommend letting your physician or skincare professional know that you are using the NIRA Skincare Laser prior to receiving any treatments.
Can the NIRA Laser treatments be used on skin with vitiligo?
NIRA uses a wavelength that is absorbed by water in the dermis, triggering cell renewal. Because the laser is absorbed by water the pigment/melanin is not affected during treatment.
Can NIRA Laser treatments be used on mild rosacea (pink sometimes reddish areas but no texture or bumps)? Are there any contra-indications if used on rosacea?
We have no evidence to support any contraindications in regards to Rosacea. We always recommend consulting with your physician and to refrain from use on broken or damaged skin.
Can you use the NIRA after Ultherapy treatment?
We would advise that the user wait a couple of weeks to give the skin time to heal from the Ultherapy treatment. You do not want to use the NIRA Skincare Laser on skin that is cut, burned, irritated, or infected. Only use the NIRA Skincare Laser on the skin that is undamaged and intact.
Can you use the NIRA after treating the skin with the derma roller?
Typically the derma roller is not used close to the eye so you should be able to treat with both. We recommend refraining from using the laser on the skin that is broken and waiting until it is healed before using the laser.
How deep does the laser penetrate the skin?
The laser penetrates into the papillary layer of the dermis, heating the dermis to promote collagen growth.
Are there any side effects?
Though not common, the Skincare Laser may cause some temporary redness immediately after use but that should fade within a few minutes. A small portion of users may also experience mild stinging and discomfort. Please see the NIRA Skincare Laser instructions for use for a full list of possible side effects, indications, cautions, and precautions.
Can I buy the Skincare Products without the Skincare Laser?
Yes. Click into Products on www.niraskin.com for more details.
Can I use the Skincare Laser without the Skincare Products?
Yes. The NIRA Serum is designed to complement the laser treatments but is not required.
Can I use NIRA if I have had skin cancer in the past?
NIRA is recommended to be used on healthy intact skin. If you have experienced skin cancer in the past, you should discuss this matter with your physician before using the NIRA device to ensure the best safety and performance.
Can I use the NIRA Skincare Laser on dark skin?
Yes, you can use the NIRA Skincare Laser on all skin types. This laser was designed to NOT be affected by melanin.
Can I use it on sensitive skin?
Yes, the NIRA Skincare Laser has 5 settings so you can adjust it to your compliment your sensitivity level.
Is it safe?
The NIRA Skincare Laser is safe to use and has been tested clinically on hundreds of women and men to achieve FDA clearance.
Technology & Science
Is this device permanently usable or does it have a limited number of uses as other laser devices?
The NIRA Laser is currently sold for unlimited usage. It is a solid-state device with no moving parts which makes it highly reliable and should provide many years of unlimited usage under normal operating conditions. The control board and battery are likewise designed with high reliability and performance in mind. The NIRA Laser will typically run over 4 weeks of daily usage between battery charges. The battery itself is designed for many years of continuous use with periodic recharging.
What is the specific measurement of joules per pulse?
The NIRA Skincare Laser uses up to 475 mJ (or 0.5 Joules) of energy per pulse which is up to 3 J/cm2. Of course, the lower settings have less power, so the range of energy from the lowest to the highest power is 345 to 475 mJ with corresponding energy/area range of 2.2 to 3.0 J/cm2. The details by the ‘NIRA power level are listed below. Let me know if you need anything else.
Table 1. Energy and Power
How To Use Tutorial
What if I'm getting excessive rejections?
The device re-calibrates every time it is turned on and this function can sometimes fail. Some users do not understand the device needs to be placed completely against the skin to fire and then needs to be held idle until the pulse is completed.
Follow the Instructions:
- Turn the device off and then on again to recalibrate the capactive sensors
- Press the device completely against the skin and making contact with all 3 capacitive sensors (they should not need to press hard. Laser will fire even if only lightly touching the skin)
- Do not move the device in the middle of a pulse
What if my NIRA Skincare Laser stops working?
If your NIRA Skincare Laser stops working, please check that it is turned on and that it is charged. Please refer to the Instructions for Use (IFU) under “troubleshooting” for more details. Contact customer service if you cannot resolve the issue.
What if my device won’t turn on?
If your device will not turn on, try to charge it for > 1 hour. If this does not fix the problem, reset the device by holding the power button for 15 seconds.
How do I connect my device to the computer or phone?
To connect the NIRA Skincare Laser to your phone, simply pair it as a Bluetooth device by pressing both buttons. See the NIRA Skincare Laser Instructions for use for directions and further information.
How do I know when the battery is low?
If your battery is 50-100% charged when you turn on your device, both lights above your charger port will be on. If the laser is less than 50% charged, the top light will not be illuminated. If you are about to lose your charge, then the bottom light will flash. To charge your device, plug your medical grade charger into a power outlet.
What will NIRA do if my NIRA Skincare Laser is defective?
If you discover a covered defect in your NIRA SKINCARE LASER at any time, contact our Customer Care Department at email@example.com for assistance.
If defective, we will repair or replace your NIRA SKINCARE LASER. Customer Care will contact you and keep you updated on the progress of repairs and return shipments.
If we confirm a defect covered by this limited warranty, we will, at our option, take one of the following actions: (i) replace your NIRA SKINCARE LASER with either a new or a refurbished NIRA SKINCARE LASER that is the same as or similar to the NIRA SKINCARE LASER you purchased; or (ii) repair your NIRA SKINCARE LASER using either new or refurbished parts.
If we find that the defect in your NIRA SKINCARE LASER is not covered under this limited warranty, we will notify you about the service alternatives that are available on a fee basis. If we find that your NIRA SKINCARE LASER is not defective, we will notify you and return your NIRA SKINCARE LASER to you.
All Limited Warranty services must be authorized and performed by NIRA or a service provider authorized by NIRA.
How long does this limited warranty last?
The limited warranty begins on the date of purchase and is in effect for one full year.
What is not covered by this limited warranty?
This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer’s instructions; loss of the NIRA SKINCARE LASER; normal wear and tear; alteration; overuse; professional use; or commercial use.
What is covered by the limited warranty?
This limited warranty covers defects in materials and workmanship in your NIRA SKINCARE LASER if you purchased it from an authorized partner or directly from the manufacturer (NIRA). Your limited warranty is valid for you alone, the original purchaser and cannot be transferred.
How do I return my product purchased online through NIRA?
To return product purchased on our website, please call our Client Services Team (+1 781-451-1700 Monday - Friday between 9:30am – 5pm US Eastern Daylight Time EDT) to arrange for your return by obtaining a RA # (return authorization) within 60 days of the purchase date. We ask that you please include a note inside the box with your name, address, phone number and RA #, along with the product that you are returning in its original packaging within 60-days of the purchase date.
NIRA Skin Products can be returned directly to:
Dermal Photonics Corporation
200 Corporate Place, Suite 2B
Peabody, MA 01960
How long does it take to process the return?
Please allow 2-3 weeks to process the return.
How do I return a product purchased at a retail store?
You can return the product to the store within 60 days of the purchase date. Please make sure to check the stores refund policy for further details.
What is the shipping policy for returns?
We are not responsible for lost shipments. All shipping costs for returned items are the responsibility of the customer.
What is the return policy?
We have a 60-day return policy. If you are not satisfied with the NIRA Skincare Laser simply return it for a full refund within 60 days.
Shipping & Delivery
Where do you ship from?
All orders ship directly from Peabody, Massachusetts, where product assembly, programming, and testing are all done! Each product is made with the highest attention to quality and detail.
Do you offer free shipping?
NIRA offers FREE Standard Shipping on all US orders.
How long does it take for my order to ship?
Items ship within 1-2 business days after order is received and processed and will be delivered within 5-7 business days.
Where is my order?
You will receive an email from as soon as your order has shipped with your tracking number. If you do not receive a tracking number within 3 business days of your order, please contact our Customer Service.
It shows that my package was delivered but I do not have it, what do I do?
You will need to contact USPS as they are our chosen carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at firstname.lastname@example.org.
Still have questions? Contact customer service at 1-877-607-NIRA or email us at email@example.com.