Frequently Asked Questions (FAQs) about NIRA Products

General FAQ's
Troubleshooting FAQ's
Shipping & Returns FAQ's

General

What is the NIRA Precision Laser?

The NIRA Precision Laser is the first and only painless at-home laser that is FDA-Cleared and clinically proven to reduce fine lines and wrinkles around the eyes. With a small enough precision tip, it's the perfect portable skincare device to target small treatment areas, such as crow's feet, in just 2 minutes a day.

NIRA uses patented, non-fractional laser technology to stimulate natural collagen production - resulting in professional facial wrinkle reduction without the pain, redness, or downtime. The treatment is simple, fast, and effective - and can be done in the comfort of your own home.

How do I know the laser is working?

If you feel a warming sensation when using the NIRA, the laser is working. To get the results illustrated on our website, you need to use the laser routinely, 40 pulses per eye, per day. A successfully delivered pulse is confirmed by 2 beeps. The initial beep indicates the beginning of the pulse and the second beeps indicates the completion of that one pulse.

Note: If you hear the initial pulse followed by the error tone, the pulse was not complete. Readjust the device and be sure the face of the laser is fully pressed against the skin and fire the laser again.

How long will it take to start seeing results and what should I expect to see?

Our Hyaluronic Acid Serum will immediately leave your skin feeling renewed and hydrated. With the NIRA Precision Laser, you will begin to see results after 60 days and see great results after 90 days. NIRA Precision Laser works similarly to exercise and muscle, it takes time for the collagen to rebuild and the best results are seen with continued routine use.

What laser treatment in the Dermatologist’s office is NIRA equivalent to?

Over time, results from the NIRA’s non-fractional laser technology is equivalent to the results of a professional fractional laser treatment, but without the pain, redness, and costly treatments.

Can I use other skincare products with the NIRA Precision Laser (such as serums or retinoids)?

Yes, NIRA Precision can be used with other skincare products. You may use any facial cleanser prior to using the NIRA Precision Laser, and we recommend using a sunscreen daily. The laser should be used on clean, dry, healthy skin. However, we recommend using our all-natural Hyaluronic Acid Serum after each treatment to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin.

Can I use the NIRA Precision Laser on other areas of my face and see results?

The NIRA Precision Laser has been FDA-Cleared only for wrinkles around the eyes. We have many clients that have seen improvements with acne, puffiness, wrinkles around the mouth/forehead and other blemishes on the face when consistently using the NIRA Precision Laser. However, until we secure FDA clearance for these areas, we cannot guarantee results.

Is there a NIRA app?

The second version of our app will be available in the iOS app store soon.

Is the NIRA cruelty-free?

Yes, all NIRA products are 100% cruelty-free and have never been tested on animals.

How do NIRA lasers compare to professional lasers at the dermatologist's office?

Lasers have been used in the dermatology space since 1960 and are proven to have numerous skin benefits, one of the biggest being that they reduce wrinkles. Most facial lasers either at-home or in-office are called "fractional lasers". Fractional lasers work by destroying columns of tissue causing skin cells to die, which signals your body to produce more collagen to repair the damaged skin. This process causes redness to the skin, inflammation, pain, and downtime. Most dermatologists use fractional lasers at wavelengths up to 1550 nm.

Our technology is different. It's the first and only painless, non-fractional at-home laser treatment that is FDA-Cleared and clinically proven to reduce fine lines and wrinkles. With five comfort levels to adjust to skin sensitivity, it's now possible to achieve the same great results as you would in-office, but at a fraction of the price, and without any pain or irritation.

NIRA uses the same semiconductor laser diodes tuned at 1450 nm which allows peak absorption in the dermis layers. NIRA uses a lower power per unit area and a non-fractional approach to avoid pain and erythema (redness) and spreads the energy over daily treatments over the course of a month, whereas the dermatologist typically treats with all the energy in one visit per month. Over time, the NIRA device puts in more energy than most professional treatments do in a single visit and NIRA generates equal or more skin rejuvenation.

Read more about how NIRA's laser technology works here.

Where is NIRA sold?

NIRA is sold in the United States on www.NIRAskin.com and on Amazon. NIRA is also sold through authorized distributors and retailers in the United States, Europe, and the United Kingdom.

NIRA is currently expanding to other locations. If you would like to receive an email when NIRA is available in your area, please join our newsletter and we will be sure to update you.

Treatment

If I use the NIRA Laser on a higher pulse level, does it mean that I will see results faster?

If you are feeling warmth, then the NIRA Laser is working. We do not have official testing that proves that using the NIRA Laser at a higher level will decrease the amount of time needed for results. However, we have had users report seeing results faster when using the device at a higher level, sensitivity permitting.

After 3 months, do I still need to use NIRA every day?

We recommend using it every day to continue to promote collagen growth and a more even, bright complexion. The NIRA can be used twice a day, morning and night, if preferred.

What happens if I stop using NIRA?

You will likely start seeing more visible signs of aging over time if you stop treatments. Your collagen will continue to break down from age, sun, and pollutants, and new collagen growth will no longer be stimulated. We recommend using the NIRA Laser daily to continue to promote collagen growth and a more even, bright complexion.

Does the NIRA Laser continue to generate new collagen?

As long as you keep using the NIRA Laser as recommended, collagen growth will continue to be stimulated.

Do I need to use the NIRA Laser forever?

The NIRA Laser helps stimulate new collagen, which is being depleted every day by natural aging, pollutants and sun exposure. Once you stop using the program, your collagen production will slow after a couple months, causing visible signs of aging such as wrinkles and sagging skin. Ongoing use of the program will help build new collagen and fight future signs of aging. Think of it like brushing your teeth. No matter how healthy and white your teeth are, once you stop brushing they will become dirty and discolored.

Can I use the NIRA Laser every other day and just double my pulses?

For optimal results, we recommend using the NIRA Laser twice a day; in the morning and evening after cleansing and drying your face. However, if you can only use it every other day, then doubling your number of pulses will help you get the treatment needed to help promote collagen growth and give you younger-looking skin.

What if I stop using the NIRA Laser temporarily for a week or so while traveling?

If you need to stop using the NIRA Laser temporarily that is fine. Just start using it again when you return. However, the device does travel well, so you can always take it with you! If you stop using the laser during your initial 90 days, your results will most likely be affected.

Can I treat each area more than once per day with the NIRA Laser?

You may treat twice per day for possible enhanced results, we recommend waiting at least 1-minute before retreating each area.

How many pulses am I supposed to use per treatment area?

We recommend 40 pulses for each eye area daily. For possible enhanced results, the NIRA Precision Laser can be used twice a day. We recommend waiting at least 1-minute before retreating each area.

What does the NIRA Laser feel like?

The NIRA Laser feels like a warm pulsing sensation on your skin. It should feel warmth, not pain. Five settings enable you to adjust the laser to your skin sensitivity. As long as you feel warmth during treatment, you are getting the benefits of the laser.

Clinical

Can I go in the sun if I am using the NIRA Precision Laser?

We have no evidence to suggest that the laser will cause sensitivity to the sun; however, we always suggest wearing sunscreen to protect your skin from harmful UV rays.

If I am planning cosmetic procedures (botox, fillers, injectable, IPL, or hair removal) can I use the NIRA Laser?

Yes, however, we always recommend letting your physician or skincare professional know that you are using the NIRA Precision Laser prior to receiving any treatments.

Can the NIRA Laser treatments be used on skin with vitiligo?

NIRA uses a wavelength that is absorbed by water in the dermis, triggering cell renewal. Because the laser is absorbed by water the pigment/melanin is not affected during treatment.

Can NIRA Laser treatments be used on mild rosacea (pink sometimes reddish areas but no texture or bumps)? Are there any contra-indications if used on rosacea?

We have no evidence to support any contraindications in regards to Rosacea. We always recommend consulting with your physician and to refrain from use on broken or damaged skin.

Can you use the NIRA after Ultherapy treatment?

We would advise that the user wait a couple of weeks to give the skin time to heal from the Ultherapy treatment. You do not want to use the NIRA Precision Laser on skin that is cut, burned, irritated, or infected. Only use the NIRA Precision Laser on the skin that is undamaged and intact.

Can you use the NIRA after treating the skin with the derma roller?

Typically, the derma roller is not used close to the eye so you should be able to treat with both. We recommend refraining from using the laser on the skin that is broken and waiting until it is healed before using the laser.

How deep does the laser penetrate the skin?

The laser penetrates into the papillary layer of the dermis, heating the dermis to promote collagen growth.

Are there any side effects?

Though not common, the Precision Laser may cause some temporary redness immediately after use but that should fade within a few minutes. A small portion of users may also experience mild stinging and discomfort. Please see the NIRA Precision Laser instructions for use for a full list of possible side effects, indications, cautions, and precautions.

Can I buy the Hyaluronic Acid Serum without the NIRA Laser?

Yes, you can buy the NIRA Hyaluronic Acid Serum without purchasing a NIRA Laser.

Can I use the Laser without the Hyaluronic Acid Serum?

Yes, the NIRA Hyaluronic Acid Serum is designed to complement the laser but is not required.

What percentage of Hyaluronic Acid is in your serum?

Our ultra-hydrating Hyaluronic Acid Serum is formulated with 1.1% Hyaluronic Acid.

As you may know, the serum is 99% natural and contains only four ingredients: Water (Aqua), Sodium Hyaluronate (Hyaluronic Acid), Phenoxyethanol, and Ethylhexylglycerin. There is no fragrance or color, and the serum is designed to lock in moisture, diminish the appearance of aging, and drive antioxidant activity - resulting in softer, smoother, and firmer looking skin.

The NIRA Hyaluronic Acid Serum works to tighten the skin instantly while the NIRA Precision Laser provides dramatic long-lasting results over time. When combine, they offer the fastest acting solution to fine lines and wrinkles.

Can I use NIRA if I have had skin cancer in the past?

NIRA is recommended to be used on healthy intact skin. If you have experienced skin cancer in the past, you should discuss this matter with your physician before using the NIRA device to ensure the best safety and performance.

Can I use the NIRA Laser on dark or tan skin?

Yes, you can use the NIRA Precision Laser on all skin types. This laser was designed to NOT be affected by melanin.

The NIRA laser is meant to be used on unbroken, undamagd skin. Avoid using the NIRA laser on sunburned skin.

Can I use it on sensitive skin?

Yes, the NIRA Precision Laser has 5 comfort levels so you can adjust it to compliment your skin's sensitivity level.

Is it safe?

The NIRA Precision Laser is safe to use and has been tested clinically on hundreds of women and men to achieve FDA clearance.

Technology & Science

Is this device permanently usable or does it have limited uses like other laser devices?

The NIRA Laser is currently sold for unlimited usage. It is a solid-state device with no moving parts which makes it highly reliable and should provide many years of unlimited usage under normal operating conditions. The control board and battery are likewise designed with high reliability and performance in mind. The NIRA Laser will typically run over 4 weeks of daily usage between battery charges. The battery itself is designed for many years of continuous use with periodic recharging.

What is the specific measurement of joules per pulse?

The NIRA Precision Laser uses up to 475 mJ (or 0.5 Joules) of energy per pulse, which is up to 3 J/cm². Of course, the lower settings have less power, so the range of energy from the lowest to the highest power is 345 to 475 mJ with corresponding energy/area range of 2.2 to 3.0 J/cm². The details of the NIRA power levels are listed below.

Table 1. Energy and Power

Level	cm2	mJ	J/cm2
1	0.16	345	2.2
2	0.16	370	2.3
3	0.16	396	2.5
4	0.16	424	2.7
5	0.16	475	3.0

How To Use Tutorial

Troubleshooting

What if I'm getting excessive rejections?

The device needs to be placed completely against the skin to fire. After positioning the device on the skin, keep it stationary during each laser pulse. Always use the NIRA Precision Laser on clean, dry skin.

If you need to troubleshoot an issue with the device itself, here's how:

Turn the device off and then on again. (This recalibrates the capactive sensors.) For a full reboot, hold down the power button for 15 seconds.
Press the device completely against the skin (making contact with all 3 capacitive sensors). You do not need to press hard. The laser will fire even if only lightly touching.
Do not move the device until each pulse is complete.

What if my NIRA Precision Laser stops working?

If your NIRA Precision Laser stops working, please check that it is turned on and that it is charged. Please refer to the Instructions for Use (IFU) under “troubleshooting” for more details. Contact our customer support team if you cannot resolve the issue.

What if my device won’t turn on?

If your device will not turn on, try to charge it for > 1 hour. If this does not fix the problem, reset the device by holding the power button for 15 seconds.

How do I know when the battery is low?

If your battery is 50-100% charged when you turn on your device, both lights above your charger port will be on. If the laser is less than 50% charged, the top light will not be illuminated. If you are about to lose your charge, then the bottom light will flash. To charge your device, plug your medical grade charger into a power outlet.

Shipping & Delivery

Where is my order?

Once your order ships from our local production facility in Danvers, MA, you will receive a confirmation email with tracking information.

How long does it take for my order to ship?

Typically, NIRA orders are shipped within 1–2 business days after order is received and will be delivered within 3–5 business days.

However, we've recently experienced tremendous demand for the NIRA Precision Laser during this past holiday season. This high demand has caused unexpected shipping delays. We sincerely apologize for the delay and appreciate your patience as we work hard to get your order to you ASAP. You'll receive an email confirmation as soon as your package is on its way from our local production facility in Danvers, MA, USA.

Current Delivery Time Frames (USA): FREE Shipping (5–7 Weeks)

Do you charge customers at check-out or do you wait until the order is fulfilled?

For all NIRA purchases, the cost is payable at check-out. Like many online retailers, NIRA processes payments before shipping the orders. Processing payments in advance ensures the security of all transactions and for us to only ship orders that have been paid for. Your payment also holds your place in our shipping queue as all orders are processed on a first ordered, first shipped basis.

That said, we recognize that shipping wait times can sometimes inconvenience customers who pay in advance. That's why we offer financing options to eligible customers.

My order is delayed. When does your 90-day money back guarantee begin?

Every NIRA purchase is risk-free and can be returned for a full refund within 90-days of the order delivery date. This means that your 90-day money back guarantee begins from the date that your order was delivered, not the date that your order was placed.

Where do you ship from?

All orders ship directly from Danvers, Massachusetts, where product assembly, programming, and testing are all done! Each product is made with the highest attention to quality and detail.

Do you offer free shipping?

Yes, all US orders are eligible for FREE shipping (5–7 weeks).

It shows that my package was delivered but I do not have it, what do I do?

Please contact your local USPS post office. When you call them, please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at info@niraskin.com.

Return Policy

What is NIRA's return policy?

Every NIRA purchase is risk-free and can be returned for a full refund within 90-days of the order delivery date.

To return a product purchased from our website (www.NIRAskin.com) please visit this link: http://niraskinreturns.returnscenter.com. Alternatively, an item can be returned by contacting our Customer Support team by emailing info@niraskin.com or calling 1-877-607-6472 to arrange for your return by obtaining a RA # (return authorization) within 90 days of the order delivery date.

To expedite the process, we ask that you please include a note inside your return shipment that includes your name, address, phone number, and RA #, along with the product that you are returning in its original packaging.

If the item was not purchased on www.NIRAskin.com, to initiate a return, please contact the customer service team for the company from which you purchased the product.

Once received, we will inspect your returned product(s) and issue a full refund of the original purchase price to your original payment method, less the amount of return shipping costs, priority/expedited shipping costs, and any damaged or missing items. Shipping costs for the original order are not refundable. All shipping costs for returned items are the responsibility of the customer. We are not responsible for lost shipments.

Please allow up to 7 business days for your refund to process once the returned product is received by our warehouse. Returns must be postmarked within 14 days of your initial contact with our Customer Support team.

Please note that we are only able to issue refunds for NIRA products purchased directly from www.NIRAskin.com. If purchased from another retailer, please contact them directly for information on their return policy.

Read our full returns and refund policy here.

How long does it take to process the return?

Please allow up to 7 business days for your refund to process once the returned product is received by our warehouse.

What is the shipping policy for returns?

Once received, we will inspect your returned product(s) and issue a full refund of the original purchase price to your original payment method, less the amount of return shipping costs and any damaged or missing items. Priority or expedited shipping costs for the original order are not refundable. All shipping costs for returned items are the responsibility of the customer. We are not responsible for lost shipments.

Do you do price matches?

If you placed an order on www.NIRAskin.com and find a lower price within 7 days of purchase, you may be eligible for a price adjustment by reaching out to our Customer Support team. Limitations apply and are subject to change without notice. Adjustments are made at the sole discretion of NIRA.

Warranty

What will NIRA do if my NIRA Precision Laser is defective?

NIRA will replace authentic devices that are eligible for warranty service. Every new NIRA device sold includes a 90-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Warranties are only valid for items purchased through authorized sellers.

If you discover a covered defect in your NIRA laser at any time, contact our Customer Support at info@niraskin.com or call 1-877-607-6472 for assistance.

If we confirm a defect covered by this limited warranty, we will, at our option, take one of the following actions: (i) replace your NIRA Laser with either a new or a refurbished NIRA Laser that is the same as or similar to the NIRA Laser you purchased; or (ii) repair your NIRA Laser using either new or refurbished parts. 

If we find that the defect in your NIRA Laser is not covered under this limited warranty, we will notify you about the service alternatives that are available on a fee basis. If we find that your NIRA Laser is not defective, we will notify you and return your NIRA Laser to you.

All Limited Warranty services must be authorized and performed by NIRA or a service provider authorized by NIRA.

How long does this limited warranty last?

The limited warranty begins on the date of purchase and is in effect for one (1) full year.

What is covered by the limited warranty?

This limited warranty covers defects in materials and workmanship in your NIRA Laser if you purchased it from an authorized seller or directly from the manufacturer (NIRA). Your limited warranty is valid for you alone, the original purchaser and cannot be transferred.

What is not covered by this limited warranty?

This limited warranty does not cover damage, defects, or failure caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire, or water; abrasives; negligence; failure to follow manufacturer’s instructions; loss of the NIRA Laser; normal wear and tear; alteration; overuse; professional use; or commercial use.

Still have questions? Contact customer support at info@niraskin.com or 1-877-607-6472.